Frequently Asked Questions

Most frequent questions and answers

General questions

All our wearables provide you with a convenient contactless payment option.

Select one of our beautiful wearables.

Ensure that you have a Mastercard or VISA from one of our partnering banks.

Complete the order and we send the wearable to you within 1-3 working days.

Download the LAKS PAY app for Android and iOS.

Upon receipt of your wearable connect it to your bankcard using the LAKS PAY app and activate it.

That´s it – you are ready to pay with your LAKS PAY Wearable.

By default, you can use your wearable for contactless payments for 3 years from the time it is connected to the bank. However, this depends on your bank.

You can reset your wearable to the factory setting once your payment card is expired and add the wearable again and link it to the new card. This can be done as long as the payment chip is valid in the Mastercard network. 

The payment service is provided by your bank.

When your payment card is linked, a reference to your card is stored. This reference is called a token and is stored by LAKS in the wearable.

Please note, however, that we have no influence on the function of the token and cannot accept any liability for it.

After the three years have expired, reset your wearable to the factory setting and connect it to the new card.

NOTE: you can change the card anytime – just reset the wearable and connect it to the new card.

YES you can.

Just reset the wearable t the factory settings and connect it to the new card.

Contactless payments are based on a signal generated by the payment terminal. This is possible through Near Field Communication (NFC). This is a radio technology with a relatively short range. The wearable and the payment terminal should therefore be as close as possible to each other during the payment process.

LAKS has taken advantage of the passive mode of NFC technology, so the LAKS wearables themselves do not generate a return signal. This is because active NFC readers (payment terminals) are used to read passive transponders (LAKS Wearable card).

Payment process
Please check where the payment chip in your wearable is located and hold this part of the wearable to the payment terminal.

Similar to the process of contactless payment with your debit or credit card, you must hold your LAKS Wearable to the contact point of the payment terminal – look for the contactless sign on the terminal. Only then the signal can be recognised. A detailed description of this procedure is enclosed with your order. With less sensitive payment terminals this may take a few moments.

If the payment process is successful, you will be notified – depending on the terminal – by a tone or a green light.

At the moment, it’s possible to link only one payment card to your LAKS PAY wearable. Therefore, we recommend selecting the payment card that you use the most. 

If you’d like to connect multiple cards to your wearable device, please check out Curve

Don´t worry!

Reset your wearable to the factory settings and connect the new card.

 

If your payment card can be connected to your LAKS PAY wearable or not depends on your card issuer. 

If your card issuer has activated LAKS PAY, then your payment card can be connected. 

See this page for all the supported payment cards and banks.

Open the LAKS PAY App – below your wearable you see the transactions made.

Yes for sure, as long as the payment terminal accepts contactless payments, you can use your LAKS PAY wearable to make a payment. You can use your wearable to tap and pay anywhere that accepts contactless payments with your physical payment card

No need to worry.

You will automatically have the same PIN code on your wearable as you have on your payment card.

The LAKS technology enables contactless payment via NFC. NFC is also used with common debit or credit cards and therefore does not represent a security risk.

The Ring2Pay and the SILI bracelets are waterproof.

The rest of LAKS PAY products should be taken off when swimming, showering or bathing.

Wearing the chip generates neither radiation nor vibrations that can affect your body. This is because LAKS wearables use the passive mode of NFC technology.

Active NFC readers (payment terminals) read the passive transponders (LAKS Wearable card). LAKS Wearables do not generate a return signal themselves and therefore do not pose a risk to your health.

  • Open the LAKS PAY app
  • Click on “the little man icon” at the bottom right of the screen
  • Choose “settings”
  • Choose “reset wearable to factory settings”
  • Scan your wearable
  • Done

If you did buy your wearable on the homepage www.LAKS.com you cannot use it with the LAKS PAY App because it has a different chip.
Only the wearables which you did order on www.LAKSPAY.com do work with the LAKS PAY App.

If you did order your wearable on www.LAKSPAY.com you can use it with the LAKS PAY App.
If you have ordered the wearable on www.LAKS.com you cannot use it with the LAKS PAY app because it has a different chip.

Questions on returns

If you need a different size you just need to send it back to us. You will get a voucher for a new order.

If you receive your LAKS Wearable and the design you want does not match your idea then the LAKS Wearable can be returned within 14 days. 

In such a case please open a support ticket or contact us at: [email protected]

LAKS grants a right of return within 14 days from the date of purchase.

Before you return a product to LAKS, please follow the instructions here.

LAKS offers a 12 month guarantee from the date of purchase. If the purchased goods are defective, LAKS undertakes to comply with all applicable guarantee regulations. If you have a complaint regarding obvious material or manufacturing defects of the goods provided, including damage caused during transport, please return the goods immediately to LAKS PAY.

Questions on delivery

LAKS PAY Wearables are ready for shipment within 1-3 days. A product is ready for dispatch when it can be handed over to the delivery service – and from this point on it does not take long until your order actually arrives at your door.

Your order will be delivered within 2-7 days (due to the currently increased delivery volume within 5-7 working days) after dispatch to your door by the Austrian Post AG.

THE DELIVERY TIME MAY VARY AND THE CARRIER NEEDS UP TO 14 WORKING DAYS FOR TRANSPORT.

SHOPPING BAG 0