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Use the LAKS Pay App to connect your LAKS Wearable to your bank card.

Use the LAKS Pay app to verify if your bank card is compatible

Download the LAKS Pay app and create an account

Download the LAKS Pay app to your smartphone using the links below, then create an account to get started.

Add the LAKS wearable in seconds

Choose your new wearable and activate it easily by following the instructions in your LAKS Pay app.

Always have an eye on your spendings

Every transaction made with your Wearable will be listed at a glance within your
LAKS Pay app.

The technical update of the LAKS Pay App was completed on 29 April 2024.
You must reconnect your LAKS Wearable to your card using the latest version of the LAKS Pay app if you last connected your wearable before April 29.

The technical update was necessary because we have brought our servers up to date

  1. Download the latest version of the LAKS Pay app from the Appstore (iOS) or Google Play (Android) 

  2. Reconnect Your Wearable with your Bank Card if you did connect it before the 29th of April: This ensures that you can continue to use your wearable for contactless payments.

You will need to link your bank card again only if you did connect your bearable before the 29.April 2024.

If you do not link your LAKS Wearable again to your bank card, you will not be able to make contactless payments.

We have prepared helpful videos, tips and instructions for you on this page.
If you have any further questions, please contact us and OPEN a TICKET

This VIDEO describes how to fix this step-by-step using the Fidesmo App. 

This error occurs when the connection to the wearable is interrupted during a critical step in the token provisioning process. As a result, the LAKS Pay app can no longer communicate with the payment applet in the Secure Element, and the user receives a constant error message.

Once the process is complete, you can return to the LAKS Pay app and reconnect your payment card to your wearable.
In the Fidesmo App setting you have to enter this 2 information:
30172769
cleanup
Next month, this quick fix will be resolved and the process will not need to be repeated. Only a few customers are affected.

Watch the 2 videos for Android and IOS here

ANDROID:

iOS

Play Video

HOW 2 PAY WITH RINGS - VIDEO

TIPS and HINTS about the LAKS PAY App

If you see a blank page after confirming the T&C, try turning off your WIFI. A firewall might be interfering with communication to the LAKS Pay app.

The mail will be sent within 1-2 minutes. Check your junk mail. If you do not receive an email then use a different email address.

In the LAKS Pay App, click the icon at the bottom right. Then select “Check card suitability“. Then follow the instructions in the app.

You can verify if your card is compatible for addition to CURVE. If it is, you can then link your wearable with the physical Curve card.

Regarding Curve: Curve functions as a digital wallet, allowing you to consolidate multiple cards within it. When your wearable is connected to the CURVE card, any payments made using the wearable will be deducted from the card chosen within the CURVE wallet. Here all infos about CURVE with LAKS.
www.CURVE.com

Add the FIDESMO Pay  segment in the VIMpay app and set up your LAKS Pay Mastercard in VIMpay.
Then download the LAKS Pay app and connect the digital card from VimPay to the LAKS PAY App

In some countries, CURVE does not have an integrated PIN function for the wearable – so you will need to use your real CURVE card with a PIN if your wearable is declined. Then you can use your wearable again up to €150,-. CURVE is working on a European solution.

TIPS and HINTS

If you have issues connecting your CURVE card with your LAKS Wearable

  • Make a transaction with your real Curve card by inserting it into the payment terminal.
  • Then go to your Curve App / LauNchpad / Account and you may see a message ” UNBLOCK your Account – Click to it.
  • This can occur if you have tried several times to connect your CURVE card with the LAKS Pay App without success.
  • Than connect your LAKS wearable with your CURVE card
In some countries, there are different limits for contactless payments
  •  Mostly For payments up to EUR 50, you do not even have to enter your PIN unless you have spent more than EUR 125 
  •  In several successive contactless payments since your last PIN verification. Single payments in excess of EUR 50 can also be made without inserting the card but you need to enter your PIN.
  •  Some countries require the use of a card transaction to cancel the limit.
  •  However, in most countries, a pin is also requested when using the card or wearable in order to be able to continue paying contactless

This is a good training to get to know the NFC technology on your mobile:

Go to:

  1. ACCOUNT (bottom right)
  2. SETTINGS
  3. RESET DEVICE TO FACTORY SETTINGS
  4. YOU NEED TO CONFIRME YOUR MAIL ADRESS THAT YOU ARE THE OWNER OF THE LAKS WEARABLE

You can do this over and over again whenever you want, for example: If you want to change your bank card or pass the wearable on to a friend.

The Sweet Spot Finder can help you to find the NFC antenna in your mobile phone.

Move the Sweet Spot Finder over the back of your mobile and find the NFC antenna – the small white LED light on the Sweet Spot Finder will light up as soon as you move over the NFC antenna.

please choose an envirement without any metal – metal can interfer NFC

Don´t forget to activate your Wearable once the connection process is completed.

  • Make sure you have a steady internet connection
  • Remove your phone-cover
  • Some WIFI connection can block some functions – switch off the WIFI in this case
  • As soon as you start the LAKS Pay app, the NFC function in the iPhone is switched on. The NFC antenna is located near the top edge of the phone.
  • iOS has a limit of 20 seconds for the NFC connection. So you may have to try again.
  • For iPhone 12 users, the best position for the wearable is about 5 mm below the top edge of the phone.
  • Please ensure that the NFC function is activated.
  • At times, turning the NFC function off and on again can improve its functionality. The NFC antenna is commonly positioned in the center of the phone.
  • You might find this link from SAMSUNG about NFC and the antenna location on most modern phones very helpful: “SAMSUNG NFC location and usage”.

Some Android mobiles with Android 10, 11 or 12:

  • sometimes you need to clear the NFC cache – see here
  • cache is a general topic for Android – not seen in iOS
  • security software (eg.: AVAST MOBILE SECURITY or similar) block the functionality of the LAKS PAY App – we recommend to switch it off or use different mobile

We have prepared helpful videos, tips and instructions for you on this page.
If you have any further questions, please contact us and OPEN a TICKET

This VIDEO describes how to fix this step-by-step using the Fidesmo App. 

This error occurs when the connection to the wearable is interrupted during a critical step in the token provisioning process. As a result, the LAKS Pay app can no longer communicate with the payment applet in the Secure Element, and the user receives a constant error message.

Once the process is complete, you can return to the LAKS Pay app and reconnect your payment card to your wearable.
In the Fidesmo App setting you have to enter this 2 information:
30172769
cleanup
Next month, this quick fix will be resolved and the process will not need to be repeated. Only a few customers are affected.

Watch the 2 videos for Android and IOS here

ANDROID:

iOS

If the error 1904 occurs, there can be two reasons for this:

Internet access is too weak or may block our LAKS PAY App
SOLUTION: Switch off your WIFI and only use LTE access – importantly, if there is low signal strength, then error 1904 may occur again
SOLUTION: Change your location in your HOME or COMPANY.

If there are many people in an office, the signal strength may also be weak.
SOLUTION: Leave the building of your home or company.

Your bank is not yet connected to LAKS PAY and cannot be used.

SOLUTION: Use the free CURVE.com app info HERE 

Error 100 means that you are not using a ‘lock code’ on your mobile phone and therefore the LAKS PAY application will not work.
This is required for security reasons.
Therefore, you must first enable an unlock code (Face ID or other method) on your mobile phone.
Then it will work.

  • Mobiles without NFC
  • The Xiaomi Redmi Note 10 Pro and Huawai are phones that are not supported.

    You can install the LAKS PAY app on any other phone – link the card and then delete it again.

    Re security: The activation SMS will always be sent to your mobile by your bank.

If you receive a call during the card connection

  • The connection will be interrupted in the LAKS PAY app. Then start the process again

SOME NOTES FOR SMALL RINGS ON A iPHONE
TO CONNECT YOUR CARD: 
For small rings, the best position to connect to the NFC antenna is on the back of your iPhone at this point – do not use the LAKS sticks
Perform the process on a wooden table, remove the case of your phone and optionally turn off the WIFI.

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