General questions
By default, you can use your wearable for contactless payments for 3 years from the time it is connected to the bank. However, this depends on your bank.
The payment service is provided by your bank.
When your payment card is linked, a reference to your card is stored. This reference is called a token and is stored by LAKS in the wearable.
Please note, however, that we have no influence on the function of the token and cannot accept any liability for it.
After the three years have expired, you can have your wearable personalised again, provided that the payment service is supported by your bank. To do this, you must return the wearable to us or order a replacement card – depending on which wearable you have. The cost for this is € 20.00 plus shipping costs.
By default, you can use your wearable for contactless payments for 3 years from the time it is connected to the bank. However, this depends on your bank.
The payment service is provided by your bank.
When your payment card is linked, a reference to your card is stored. This reference is called a token and is stored by LAKS in the wearable.
Please note, however, that we have no influence on the function of the token and cannot accept any liability for it.
After the three years have expired, you can have your wearable personalised again, provided that the payment service is supported by your bank. To do this, you must return the wearable to us or order a replacement card – depending on which wearable you have. The cost for this is € 20.00 plus shipping costs.
Contactless payments are based on a signal generated by the payment terminal. This is possible through Near Field Communication (NFC). This is a radio technology with a relatively short range. The wearable and the payment terminal should therefore be as close as possible to each other during the payment process.
LAKS has taken advantage of the passive mode of NFC technology, so the LAKS wearables themselves do not generate a return signal. This is because active NFC readers (payment terminals) are used to read passive transponders (LAKS Wearable card).
Payment process
Please check where the payment chip in your wearable is located and hold this part of the wearable to the payment terminal.
Similar to the process of contactless payment with your debit or credit card, you must hold your LAKS Wearable to the contact point of the payment terminal – look for the contactless sign on the terminal. Only then the signal can be recognised. A detailed description of this procedure is enclosed with your order. With less sensitive payment terminals this may take a few moments.
If the payment process is successful, you will be notified – depending on the terminal – by a tone or a green light.
The Ring2Pay is waterproof and the Key2Pay – except the Key2Pay MINI (made of genuine leather) is waterproof.
The rest of LAKS PAY products should be taken off when swimming, showering or bathing.
The LAKS technology enables contactless payment via NFC. NFC is also used with common debit or credit cards and therefore does not represent a security risk.
Wearing the chip generates neither radiation nor vibrations that can affect your body. This is because LAKS wearables use the passive mode of NFC technology.
Active NFC readers (payment terminals) read the passive transponders (LAKS Wearable card). LAKS Wearables do not generate a return signal themselves and therefore do not pose a risk to your health.
Questions on returns
If you need a different size you just need to send it back to us. You will get a voucher for a new order.
If you receive your LAKS Wearable and the design you want does not match your idea then the LAKS Wearable can be returned within 14 days. However, a fee of 20 Euro will be charged.
Why?
Before your LAKS Wearable can be sent to you, a personalization is necessary. Your card data will be linked to the selected LAKS Wearable, thus LAKS allows only you to have access to personal wearable.
In such a case please open a support ticket or contact us at: [email protected]
LAKS grants a right of return within 14 days from the date of purchase. As every LAKS Wearable is personalised with your data, LAKS charges € 20 in personalisation fees if you wish to return it within 14 days.
Before you return a product to LAKS, please follow the instructions here.
LAKS offers a 12 month guarantee from the date of purchase. If the purchased goods are defective, LAKS undertakes to comply with all applicable guarantee regulations. If you have a complaint regarding obvious material or manufacturing defects of the goods provided, including damage caused during transport, please return the goods immediately to LAKS PAY.
Questions on delivery
LAKS PAY Wearables are ready for shipment within 1-3 days. A product is ready for dispatch when it can be handed over to the delivery service – and from this point on it does not take long until your order actually arrives at your door.
Your order will be delivered within 2-7 days (due to the currently increased delivery volume within 5-7 working days) after dispatch to your door by the Austrian Post AG.
THE DELIVERY TIME MAY VARY AND THE CARRIER NEEDS UP TO 14 WORKING DAYS FOR TRANSPORT.